Vivia (onlinevivia.com) respects your privacy. This policy explains what personal information we collect, why, and how we handle it.
What we collect
- Account information — your name, email, and (optionally) phone number, provided when you sign in via our authentication service.
- Shipping information — your delivery name, address, city, state / emirate, postal code, and country, provided at checkout.
- Order information — the items you order, the amounts you pay, and the status timeline of each order.
- Payment information — when you pay online, your card / UPI / netbanking details are entered directly on our payment processor's secure page. We receive only a payment reference, the amount, and the success / failure status — never the full card number, CVV, UPI PIN, or bank credentials.
- Technical information — cookies used by our authentication service to keep you signed in, and standard server logs (IP, user agent, page requested) collected by our hosting provider.
How we use it
- To create your account and let you sign in.
- To process, ship, and support your orders.
- To send order-related email (order confirmation, shipping updates).
- To respond to your questions and requests.
- To detect fraud, prevent abuse, and comply with legal obligations.
We do not sell your personal information. We do not use your data for advertising by third parties.
Third parties we share data with
We share the minimum information necessary with these service providers, each bound by their own terms:
- Authentication service — for creating your account and keeping you signed in.
- Cloud hosting provider — for running the website and storing product images.
- Transactional email service — for sending order confirmation and shipping updates.
- Razorpay — our payment processor for online payments. Your card / UPI / netbanking details are entered on Razorpay's secure page and are never seen by our servers. We receive only a payment reference and the success / failure status.
- Delivery partners — the courier used for your region receives your name, phone, and address so they can deliver your parcel.
Data retention
- Order records — kept for at least seven (7) years to satisfy Indian tax and accounting requirements.
- Account data — kept until you request deletion.
- Server logs — kept for a short period (up to 90 days) for security and troubleshooting.
Your rights
You can:
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete your account and associated personal data (subject to the retention requirements above for completed orders).
Send any such request to info@onlinevivia.com — please write from the email address on your account so we can verify you.
Security
Traffic to and from the site is encrypted (HTTPS). Passwords and login credentials are handled by our authentication service and are never seen by our servers. Access to our database is restricted to authorised personnel.
Children
Our services are intended for people aged 18 and over. We do not knowingly collect data from children.
International transfers
Your data may be processed on servers outside India (for example, by our hosting or authentication providers). Where this happens, the processor is bound by contract to protect the data to a standard equivalent to Indian law.
Changes to this policy
We may update this policy from time to time. The revised version takes effect from the date shown at the top of this page.
Contact
Privacy questions? Write to us at info@onlinevivia.com.